Which action can a consumer take against a faulty service?

A consumer has the right to seek a remedy when a service provided is faulty or fails to meet the guarantees outlined under the Consumer Guarantees Act in New Zealand. This legislation ensures that services provided to consumers must be delivered with a certain level of quality and care. When these guarantees are not met, consumers can demand a redo of the service or seek compensation for the negative impact caused by the failure to meet the expected standards.

In this context, demanding a redo or compensation aligns with the consumer's rights to have their issues addressed in a fair and satisfactory manner. The right to receive services that are fit for purpose and of acceptable quality means that if the service does not meet these criteria, the consumer can take direct action to remedy the situation.

While other options like complaining to the business or logging a complaint with the government may seem viable, they do not directly address the immediate entitlement of the consumer for a remedy under the law. Moreover, simply accepting a faulty service without recourse would not empower the consumer in asserting their rights. Therefore, the action that best reflects the consumer's rights in this situation is the demand for a redo or compensation for the failure to meet guarantees.