When is a consumer entitled to a replacement for faulty goods?

A consumer is entitled to a replacement for faulty goods when those goods fail to meet guarantees provided by the seller or the manufacturer and cannot be repaired effectively. This is rooted in the Consumer Guarantees Act in New Zealand, which ensures that products must be of acceptable quality, fit for purpose, and match any description given. When goods are faulty and the issues cannot be adequately rectified, the consumer has the right to seek a replacement as a remedy.

This entitlement is crucial for maintaining trust between consumers and businesses, reinforcing the expectation that products should perform as promised. If a product does not meet these guarantees, consumers are protected under the law to receive a remedy, which often includes a replacement if the repair is not feasible or effective.

The other options don't align with the legal framework surrounding consumer rights. For instance, changing one's mind about a purchase does not constitute a basis for receiving a replacement under consumer law. Similarly, there is no condition for replacements based on "special occasions" or demanding a replacement without valid reason; the legal provisions focus squarely on the product’s failure to meet expected guarantees.