When is a consumer eligible for a repair instead of a refund?

A consumer is eligible for a repair instead of a refund when the defect in the goods is minor. Under New Zealand's Consumer Guarantees Act, if the goods have a minor defect, the supplier is obliged to provide a remedy that may include a repair rather than a complete refund. This aligns with the law's objective of allowing businesses the opportunity to rectify minor issues rather than facing the full cost of a refund.

When the defect is classified as minor, the expectation is that this can be resolved without the need for a complete replacement or refund. This approach supports both the consumer's rights and the interests of the business, allowing for efficient resolution of issues.

While a consumer may express a preference for a repair, that preference alone does not establish eligibility. Additionally, goods that are out of stock do not automatically justify a repair instead of a refund. Furthermore, adequate use of a product does not determine the eligibility for a repair; instead, the nature and severity of the defect play a crucial role in this decision.