What recourse do consumers have against faulty services?

Consumers in New Zealand have specific rights under the Consumer Guarantees Act when they receive faulty services. One of the key guarantees is that services provided must be of an acceptable standard and should achieve the purpose for which they were intended. When a service fails to meet these standards, consumers are entitled to seek a remedy.

The correct choice reflects these rights, allowing consumers to demand a remedy such as having the service redone or receiving compensation. This means that they are not limited to just asking for a refund; they also have options that address the inadequacy of the service received. This aspect of consumer law ensures that there are avenues for consumers to rectify situations where the service does not meet expected standards, promoting fairness in transactions.

In contrast, the other choices do not align with consumer rights under the law. For example, stating that consumers can only ask for a refund ignores the broader protections available. Accepting the service "as is" contradicts the notion of reasonable quality and purpose that the law expects. Lastly, merely filing a complaint without further options does not provide the necessary recourse that consumers are entitled to under the Consumer Guarantees Act, which is designed to protect their interests and ensure they receive satisfactory services.