What must businesses do to comply with the Consumer Guarantees Act?

Under the Consumer Guarantees Act (CGA), businesses are required to provide goods and services that meet certain guaranteed standards. This means that products must be of acceptable quality, fit for purpose, and match their description. The Act establishes minimum guarantees that must be met when consumers purchase goods and services, ensuring that consumers receive a level of protection that is fair and reasonable.

By meeting these guaranteed standards consistently, businesses can build trust and satisfaction among consumers, as they can expect products and services to function as promised and meet their needs. This compliance is a fundamental aspect of consumer protection in New Zealand and helps to promote fair trading within the marketplace.

In contrast, the other options do not reflect the specific requirements set out in the CGA. Offering discounts is not a compliance requirement—rather, it is a marketing strategy. Similarly, completing services within a week is not a standard mandated by the CGA, as the timing may vary based on the nature of the service. Lastly, providing a return policy is often advantageous for customer satisfaction but is not expressly required by the CGA as a means of compliance.