What is typically not considered a consumer right?

The right to free shipping is typically not considered a consumer right under New Zealand Consumer Law. Consumer rights primarily focus on ensuring that products and services are of acceptable quality, fit for purpose, and that consumers are provided with accurate information about goods and services.

The right to a refund, for example, is a crucial consumer right that enables consumers to receive their money back if goods are faulty or not as described. The right to truthful advertising prevents businesses from making misleading claims about their products, which is essential in maintaining fair trading practices. Additionally, the right to safe products is a critical aspect of consumer protection, as it ensures that consumers are not exposed to harmful goods.

Free shipping, while often a desirable customer service element offered by retailers, does not fall within the core legal rights established for consumer protection and is therefore considered more a matter of business policy rather than a consumer right under the law.