What does Section 28 of the CGA 1993 pertain to?

Section 28 of the Consumer Guarantees Act 1993 (CGA) focuses on the guarantees of reasonable care and skill in the provision of services. This section outlines the expectation that any service provided must be carried out with due care and skill, ensuring that consumers receive a level of quality and professionalism. This means service providers are required to perform their services in a way that a reasonable professional would, taking into consideration the specifics of the service being offered.

By emphasizing reasonable care and skill, the Act aims to protect consumers from substandard service delivery and holds providers accountable for their practices. This is particularly important in industries where the quality and outcome of the service can significantly impact consumers.

The other options pertain to different aspects of consumer guarantees under the CGA but do not align with the specific provisions of Section 28. For instance, guarantees regarding product safety focus on the quality and safety of goods rather than services. Likewise, guarantees upon delivery of goods concern the obligations related to delivering items in a satisfactory condition, and service returns relate to provisions for refund or exchange of services that may not meet consumer expectations. Understanding the specific scope of Section 28 is vital for recognizing consumer rights and the responsibilities of service providers in New Zealand.