What can consumers demand when services are not delivered as promised?

Consumers have the right to seek a refund, remedy, or compensation when services are not delivered as promised due to consumer protection laws in New Zealand. The Consumer Guarantees Act (CGA) provides that services must be performed with reasonable care and skill. When these expectations are not met, consumers can request appropriate remedies, which may include a refund for services not satisfactorily delivered, compensation for any losses incurred, or a replacement service.

This option reflects the legal framework under which consumers are protected, ensuring that they receive the value they were promised when engaging in any service contract. Consumers are entitled to assert their rights and receive compensation or a fitting remedy when services fail to meet the agreed-upon terms or the standards expected under the law. This protection is essential for maintaining fairness in consumer transactions and building trust in the market.

Other options do not align with consumer rights under the law. For instance, only being offered verbal apologies does not address the consumer's right to seek tangible solutions to the loss or dissatisfaction experienced. Similarly, the idea that nothing can be demanded undermines the protections afforded to consumers, which do exist for services provided. Offering a discount on future services does not rectify the current issue and would not suffice as a remedy for inadequate service already rendered.