What action can be taken if the seller does not accept the return of defective goods?

The most appropriate action to take if the seller does not accept the return of defective goods is to report the situation to the Commerce Commission. The Commerce Commission in New Zealand is responsible for enforcing consumer law, including the provisions of the Consumer Guarantees Act, which ensures that goods must be of acceptable quality and fit for purpose. If a seller refuses to accept a return of defective goods, it is a violation of consumer rights, and the Commission can investigate such complaints, providing a formal mechanism for addressing these issues.

Reporting to the Commerce Commission allows consumers to seek assistance in resolving disputes and ensures that businesses comply with the law. They have the authority to impose penalties and take action against businesses that do not comply with consumer protection legislation, thereby helping to uphold consumer rights within the marketplace.

In contrast, options like filing a complaint with the police are not suitable because these types of disputes are civil matters rather than criminal. Posting negative reviews, while a form of consumer feedback, does not lead to a resolution of the issue and might not be effective in bringing about change. Similarly, contacting other consumers for support might provide moral support but does not address the legal issue at hand or lead to any formal remedies for the consumer.