If a business refuses to take back items sold with defects, which government entity can consumers approach?

Consumers facing issues with defective goods can approach the Commerce Commission. This body plays a crucial role in enforcing the Consumer Guarantees Act (CGA), which mandates that goods must be of acceptable quality, fit for purpose, and as described. If a business refuses to take back or address defective items, the Commerce Commission can investigate complaints and ensure that consumer rights are upheld, guiding businesses to comply with the law.

While the Ministry of Justice deals with legal and policy issues, it does not specifically focus on consumer protection regarding defective goods. The Ministry of Consumer Affairs, although it sounds relevant, no longer exists as a separate entity, as its functions have been integrated into the broader framework of consumer law and enforcement led by the Commerce Commission. The Trade Commission, while it addresses trade issues, does not specifically handle consumer complaints related to defective products. Therefore, the most appropriate entity for consumers to approach when dealing with defective items is indeed the Commerce Commission.