How long does a consumer have to return faulty goods for a refund under the Consumer Guarantees Act?

The correct answer is based on the principle that the Consumer Guarantees Act (CGA) in New Zealand does not stipulate a fixed timeframe for returning faulty goods for a refund. Instead, it considers various factors such as the nature of the goods and the reasonable expectations of the consumer regarding their lifespan and functionality. This means that consumers can return goods that do not meet the guarantees outlined in the CGA whenever it’s reasonable to do so, which can vary from one product to another.

For example, if a consumer purchases a perishable item, they may be expected to return it much sooner than a durable good like a television. The expectation is shaped by how long the goods are anticipated to last, making it essential to assess each situation individually rather than apply a rigid time limit. This flexible approach ensures consumers are adequately protected and can assert their rights based on the specifics of the product and their circumstance.