Can a business legally refuse to accept a return with a no-return policy?

A business can legally refuse to accept a return with a no-return policy, but it must still adhere to statutory consumer rights. In New Zealand, the Consumer Guarantees Act provides consumers with certain rights that cannot be waived by a business. This includes the right to return faulty goods or goods that do not match the description provided at the time of purchase.

Even if a business has a no-return policy, they are legally obliged to accept returns for products that are defective or not of satisfactory quality. This ensures that consumers are protected against substandard products, regardless of the store's policies.

This means that while a business can implement a no-return policy, they cannot exempt themselves from their legal obligations under consumer law, which provides a safety net for consumers when they purchase goods.